Coronavirus Statement for customers, suppliers and partners

As we collectively face unprecedented circumstances due to the COVID-19 global pandemic, we would like to assure our customers, suppliers and partners that Canon Production Printing is monitoring the situation very closely and taking a full range of precautionary measures in line with the recommendations from the relevant government authorities.

Due to the exceptional and rapidly changing circumstances brought about by the COVID-19 pandemic, we are reviewing and updating our business continuity plans on a daily basis. Our primary focus is on what we can control, specifically the support we provide to our people, customers, suppliers and partners.

We have been taking all necessary steps to minimize disruption while taking preventative measures to protect our employees and extended communities. The package of measures we are implementing includes the following:

People

In order to protect the health and safety of our employees, customers, suppliers and partners, we have:

  • Temporarily closed all Canon Production Printing premises to visitors, except for essential business needs and with specific executive approval.
  • Taken actions to encourage social distancing. We have therefore asked our office employees to work from home for the time being, where possible.
  • Taken precautionary measures to protect our employees at our manufacturing locations in Venlo and Poing by working in shifts of small teams that do not engage with each other.
  • Taken steps to reduce all non-essential visits to customers, suppliers and partners.
  • Implemented proactive measures when carrying out essential customer visits. This includes issuing guidance for employees visiting customer sites, aimed at reducing the spread of infection, such as regular handwashing/sanitizing.
  • Implemented temporary employee absence policies to provide clarity and assurance to employees, should they display the symptoms of coronavirus and need to remain at home in isolation.
  • Suspended non-critical business travel. We are following official international travel bans as advised by the relevant government authorities.

Product supply

We buy raw materials and manufacture production printers and other products globally. Our supply chains for equipment, ink and toners, media and spare parts are set up with our customers’ business continuity interests in mind.

As with most businesses that source products internationally, there are likely to be some uncertainties relating to manufacturing, supply chain and logistics, over the longer term. We are doing everything we can to anticipate and prepare for any potential disruption; and you can be assured that we will be proactive in keeping customers updated on any specific supply issues.

Logistics

We use trusted partners for the delivery of our products and can confirm that they have also implemented appropriate measures in relation to COVID-19. Lead times may change due to logistic provider limitations. We are monitoring the situation daily.

Service and support

We provide service and support to Canon sales regions worldwide. In every case where support is requested, we will be assessing, in partnership with the customers, the necessity of a Canon employee’s physical presence at a site.

Each request will be assessed case-by-case and all necessary precautions and measures will be taken. Certain service activities may need to be performed remotely or postponed by mutual agreement.

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